Peach Lovers Programme Terms and Conditions

Last updated: 28 October 2026

Peach Lovers is the Black Peach loyalty programme, operated by Fuchsiatraente, Lda. (NIPC 514982977), which owns the Black Peach brand. It operates on the blackpeach.pt store and the Black Peach iPhone app, and is managed through Growave, the loyalty platform linked to our store. By joining, you agree to these terms.

1. WHAT IT IS

In Peach Lovers, you earn points, called Peachies, with your purchases and other actions. Then you can exchange Peachies for vouchers and discounts, and move up levels as you shop.

2. JOINING

• Joining is free and happens when you create an account with Black Peach, on the website or in the app.
• It is only for people over 18 years old.
• Each person may only have one account in the programme.

3. HOW TO EARN PEACHIES

• Purchases: 1 Peachie for every €1 spent (final amount, excluding shipping and discounts).
• Welcome: Peachies when you create your account.
• Newsletter: Peachies when you subscribe to the newsletter.
• Birthday: a yearly bonus if you provide your date of birth.
• Social media: Peachies for following Black Peach on Instagram and TikTok.
• Reviews: Peachies for reviewing items you have purchased.
• Invite friends: share your invitation on the website or in the app (Menu › account, in the Peach Lovers card). Your friend receives a 10% discount on their first purchase, and you receive 300 Peachies when they make that purchase. The purchase does not count if it is returned.

The number of Peachies for each action is shown in the Peach Lovers panel on the website and in the app. We may ask for proof or manually validate actions carried out outside the store (for example, on social media).

4. EXCHANGING PEACHIES

You can exchange Peachies for rewards in the Peach Lovers panel or, in the app, directly in the basket. The available rewards (for example, free shipping, 5% to 20% coupons, or €5 to €20 discounts) and the Peachies each one costs are shown in the panel.

• You can only use one reward per purchase, and rewards cannot be combined.
• After redemption, the reward is valid for 15 days. An expired reward cannot be reactivated.
• You can return a coupon redeemed with Peachies if you have not yet used it and it is still valid: the Peachies will be returned to your balance. This does not apply to level rewards (point 7).

5. PEACHIES EXPIRATION

Peachies expire after 6 months of inactivity (no purchases or other actions that earn Peachies). Whenever possible, we will notify you in advance by email or in the app. In the Peach Lovers panel, you can always see your balance and history.

6. RETURNS

If you return a purchase, in whole or in part, the Peachies earned from it are automatically deducted. If you have already spent them, your balance may become negative and will return to normal with your next purchases. Example: you earned 50 Peachies on a purchase, redeemed them for a coupon, and then returned the purchase; your balance will be −50 until you earn another 50.

7. LEVELS

Your level depends on the value of your purchases over the last 6 months. The levels, the value of each, and the benefits are shown in the Peach Lovers panel. In the app, you can also see how much you need to reach the next level.

• When you reach a level, you receive that level's reward once. If you drop down and move up again, you will not receive it again.
• Level rewards cannot be returned or exchanged for Peachies.

8. FRAUD AND ABUSE

We may suspend or terminate the participation of anyone who creates multiple accounts, improperly uses coupons or Peachies, manipulates reviews, invitations, or interactions, or otherwise attempts to deceive the programme. In such cases, the Peachies obtained in this way may be voided.

9. CHANGES AND END OF THE PROGRAMME

We may change the programme's rules (for example, the Peachies for each action, the rewards, or the levels), or end it. We will notify you at least 30 days in advance by email, on the website, and in the app. Changes will not affect rewards you have already redeemed, which will remain valid until the end of their validity period. If the programme ends, you will have 30 days to redeem your Peachies.
We may correct balances that are incorrect due to a technical error, and we will always explain the correction.

10. OTHER RULES

• Peachies have no monetary value, cannot be exchanged for money, and cannot be transferred from one account to another.
• We are liable for programme errors as provided by law. If a technical error causes you to lose Peachies or rewards, we will replace them.
• If you delete your account, you will lose your Peachies, any unused vouchers, and your level.

11. PERSONAL DATA

To manage the programme, we process your name, email, purchases, Peachies, level, vouchers, invitations, actions that earn Peachies, and your date of birth, if you provide it. This data is processed by Growave and sent to Klaviyo, as explained in the Privacy Policy (blackpeach.pt/policies/privacy-policy, point 5.5).

12. LAW AND DISPUTES

These terms are governed by Portuguese law, without prejudice to the consumer protection rules of the country where you live. In the event of a dispute, you may use the means indicated in the General Terms and Conditions of Sale (point 15): our customer support, the Electronic Complaints Book, consumer arbitration centres, and the courts.