Frequently asked questions
About Black Peach
What is Black Peach?
Black Peach is a Portuguese women's clothing and accessories brand, founded on 16 May 2016. It sells through its online store, blackpeach.pt, and has a Show Room in Leça da Palmeira, Matosinhos.
Are your pieces made in Portugal?
Black Peach is a Portuguese brand, but our pieces are not currently made in Portugal. Each product page shows the composition of the piece.
Do you have a physical store?
Yes. Our Show Room is at Rua Óscar da Silva, 1163, 4450-759 Leça da Palmeira, Matosinhos. Please contact our team before your visit, so we can make sure we have what you are looking for.
Sizes and occasions
What sizes do you sell?
Most of our clothing comes in sizes S to L, and some styles are also available in XS, XL, 2XL or 3XL. Some pieces come in S/M and M/L. Trousers and jeans use sizes 34 to 42. Accessories are one size. Each product page shows the available sizes and the garment's measurements.
Do you have plus sizes?
We don't have a dedicated plus-size line. Some styles go up to 2XL or 3XL, and each product page shows the sizes and measurements. If you're unsure about your size, our team can help you on WhatsApp at +351 915 298 571.
How do I choose the right size?
Each product page links to our size guide, which matches sizes to body measurements such as waist and hips. If you're between two sizes, or have a narrower waist and wider hips (or the other way round), go by the larger measurement.
What do the measurements on the product page mean, like "Altura" or "Cava"?
They describe the piece itself, measured flat. "Altura" is the garment's total length and "Cava" is the armhole width. Use them to compare with a similar piece you already own.
Do you have maternity clothes?
We don't have a maternity line, but some of our pieces work well during pregnancy. If you'd like help choosing, our team can help you on WhatsApp at +351 915 298 571.
Do you have clothes for weddings or christenings?
Yes. For weddings, christenings and festive dinners, our Festa collection brings together our most elegant dresses, jumpsuits and accessories.
Prices and payment
What is your price range?
Most of our clothing costs between €20 and €60. Coats go up to around €120, and accessories start at a few euros. There are always discounted pieces in our Promotions collection.
Which payment methods do you accept?
Credit or debit card (Visa and Mastercard), MB WAY and Multibanco reference. You can also pay in 3 interest-free instalments with Klarna or Scalapay.
Do you sell gift cards?
Yes. Gift cards aren't sold in the online store, but you can request one by private message on Instagram, Facebook or WhatsApp at +351 915 298 571.
Do you offer free shipping?
We don't offer automatic free shipping. In our Peach Lovers programme, you can exchange your Peachies for free shipping vouchers.
Shipping and delivery
How much does shipping cost?
Mainland Portugal: from €2.99. Azores and Madeira: from €5.40. Mainland Spain: from €5.16. France and Germany: from €15.25. Switzerland and the United Kingdom: from €15.40. Andorra: from €15.00. Other European countries: from €17.09. Collection at our Show Room is free. The final cost is shown at checkout, before payment.
How long does delivery take?
In mainland Portugal and mainland Spain, orders placed by 5 PM on a business day are normally delivered the next business day. For other destinations, delivery time depends on the country.
Do you ship outside Portugal?
Yes. We ship across Europe, including Switzerland and the United Kingdom. In Spain, we only ship to the mainland, not to the Balearic Islands, the Canary Islands, Ceuta or Melilla. For destinations outside Europe, please contact our team for the available options.
Can I collect my order at the Show Room?
Yes, free of charge. Choose Show Room collection when you place your order: Rua Óscar da Silva, 1163, 4450-759 Leça da Palmeira. Orders are usually ready within 4 hours, and we'll let you know by email and, in the app, by notification. Opening hours: business days, from 9 AM to 1 PM and from 2 PM to 6 PM.
How can I track my order?
At delice.blackpeach.pt, which shows the full journey of your order. If it was sent to a pickup point, you can use the GLS number shown there on gls-group.com, together with your postcode.
Exchanges and returns
How long do I have to exchange or return an item?
You can exchange or return any piece within 15 days of receiving it, as long as it is unused and in its original condition. For orders collected at the Show Room, the period is 3 weeks from when the order is processed for collection, and never less than 15 days from collection. For hygiene reasons, we don't accept returns of socks, tights, underwear, shapewear, earrings, or personal care and beauty products if the seal or protective packaging has been opened. Return shipping costs are paid by the customer.
How do I exchange or return an item?
Start your request at delice.blackpeach.pt. Then send the item to Rua Óscar da Silva, 1163, 4450-759 Leça da Palmeira, Portugal, and email apoiocliente@blackpeach.pt with the tracking number, your details and your preferred solution. Once we receive and validate the item, we'll confirm the outcome. If you received an item in poor condition, contact us straight away at +351 915 298 571 or by email.
How long does a refund take?
Once we receive and validate your return, the refund is processed within 4 business days.
Peach Lovers and contact
What is Peach Lovers?
It's the Black Peach loyalty programme. You earn points, called Peachies, on every purchase and can exchange them for discount and free shipping vouchers. Find out more on the Peach Lovers page.
Can I create a gift list?
Yes. In your Peach Lovers account you can create a gift list and share it with anyone who would like to give you something.
How can I contact the team?
By email at apoiocliente@blackpeach.pt, by phone or WhatsApp at +351 915 298 571, or by message on Instagram and Facebook. On weekdays we usually reply within a few hours. At weekends, by the next business day.