Shipping policy

1. WHEN WE SHIP

Orders placed by 17:00 on a working day are shipped the same day; the rest go out on the next working day. On some days (for example, when there are many orders), orders placed after 15:00 may only go out on the next working day. Orders paid by MB WAY or Multibanco Reference are shipped after the payment is confirmed. Deliveries are made on working days, Monday to Friday.

2. WHERE AND WITH WHOM

• Mainland Portugal: GLS. Delivery is normally made within 24 working hours.
• Azores and Madeira: CTT Expresso or standard CTT.
• Other countries: GLS International or CTT Expresso International, normally within 1 to 7 working days.

The countries we ship to are those shown at checkout. You choose the type of shipping when you place the order.

3. COLLECTION AT THE SHOW ROOM

You can choose to collect your order at our Show Room: Rua Óscar da Silva, 1163, 4450-759 Leça da Palmeira. Collection is free of charge. Opening hours: working days, from 9:00 to 13:00 and from 14:00 to 18:00. We will let you know by email and, in the app, by notification when it is ready.

4. SHIPPING COSTS

Shipping costs depend on the destination and weight of the order and appear at checkout before you pay. There is no free shipping.
Shipments outside the European Union: customs duties, import taxes and clearance fees are charged by the destination country and paid by you, usually on delivery. They are not included in the checkout total.

5. TRACKING YOUR ORDER

When the order is shipped, you receive an email with the tracking number. In the Black Peach app, you can see the status in real time at Menu › account › My orders and receive a notice at each step: prepared, with the carrier, out for delivery, delivered or ready for collection at the Show Room. If there is a delivery incident, we will also let you know.

6. DELAYS, LOSSES AND DAMAGE

Times are indicative and count from shipment. They may be delayed for reasons related to the carrier or customs. If the order is lost or arrives damaged, talk to us: we will deal with the carrier and ship it again or refund you, at no cost to you.