Alternative Resolution of Consumer Disputes (RLA)
In compliance with Article 18 of Law 144/2105, it is hereby informed that the consumer for alternative dispute resolution must contact BlackPeach - Fuchsiatraente Lda. email geral@blackpeach.pt, the competent Alternative Consumer Dispute Resolution (RAL) entity in your area or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers /The Doctor
Competent Entities for Alternative Resolution of Consumer Disputes
Since this is an online sales platform, the Consumer Conflict Arbitration Center corresponding to the consumer's domicile is competent.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution bodies.
1. CNIACC - National Consumer Dispute Information and Arbitration Center
Phone: (+351) 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center
Phone: (+351) 289 823 135; E-mail: Acimaal@mail.telepac.pt
3. Coimbra District Consumer Conflict Arbitration Center
Phone: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Dispute Arbitration Center
Phone: (+351) 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Phone: (+351) 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Phone: (+351) 253 422 410; Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Phone: (+351) 253 617 604; E-mail: geral@ciab.pt
8. Madeira Consumer Dispute Arbitration Center
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
For more information, consult the Consumer Portal at www.consumidor.pt
Competent Entities for Alternative Resolution of Consumer Disputes
Since this is an online sales platform, the Consumer Conflict Arbitration Center corresponding to the consumer's domicile is competent.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution bodies.
1. CNIACC - National Consumer Dispute Information and Arbitration Center
Phone: (+351) 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center
Phone: (+351) 289 823 135; E-mail: Acimaal@mail.telepac.pt
3. Coimbra District Consumer Conflict Arbitration Center
Phone: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Dispute Arbitration Center
Phone: (+351) 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Phone: (+351) 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Phone: (+351) 253 422 410; Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Phone: (+351) 253 617 604; E-mail: geral@ciab.pt
8. Madeira Consumer Dispute Arbitration Center
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
For more information, consult the Consumer Portal at www.consumidor.pt